Terms & Conditions

CliniqQ is a software platform that lets clinics and independent (“solo”) doctors manage their appointment queue, and lets patients book visits, track their token in real time, join video consultations, and view prescriptions and reviews. Every booking involves three separate parties: (a) the patient, (b) the independent clinic or solo doctor who provides the medical care, and (c) CliniqQ, the technology platform that connects the two. CliniqQ provides the technology only — it is not a hospital, clinic, pharmacy, or healthcare provider, and it does not practise medicine.

Medical care, advice, diagnosis, and prescriptions come solely from the independent doctor and clinic you book with, not from CliniqQ. Your doctor–patient relationship is with that clinic. CliniqQ is not responsible for the quality, safety, timing, or outcome of any consultation or treatment.

CliniqQ is for scheduling and non-urgent consultations only. It is not a substitute for emergency care. If you are experiencing a medical emergency, call your local emergency number or go to the nearest hospital immediately — do not wait for a booking or a reply.

Booking a token requests a place in a clinic's queue; it does not guarantee a fixed time. Queue positions, “patients before you”, average consultation time, and expected wait are estimates that update in real time and can change (for example when emergencies are triaged ahead). Clinics may reschedule, delay, or cancel visits. Please provide accurate details and cancel early if you cannot attend.

Booking a visit through CliniqQ carries a platform fee, charged by CliniqQ, operated by Jamshedpur Innovations Private Limited (JIPL), and inclusive of 18% GST:

• ₹20 for an in-clinic visit — generating and confirming your queue token and holding your place in the clinic's schedule.
• ₹100 for a video consultation — the above, plus hosting the secure video call.

Only one of these applies to a booking; they are never charged together. This is a platform / convenience fee for that technology service. It is not a consultation fee, a doctor's fee, or payment for any medical service — the clinic sets and collects those separately and directly from you. This service is delivered, and the fee is earned, at the moment your token is generated and shown to you.

Where a clinic has completed payout verification, a video consultation is paid for in a single transaction that combines two separate amounts, itemised for you before you pay:

• the doctor's consultation fee, set by the clinic — this is the clinic's money. It does not form part of CliniqQ's revenue, and the clinic remains responsible for invoicing it and for the consultation itself; and
• the ₹100 platform fee above, which is CliniqQ's charge and is invoiced by CliniqQ separately.

You pay CliniqQ. The checkout is in our name, and if anything goes wrong with the payment you come to us. The money itself is collected by our payment partner, Cashfree, which is authorised by the Reserve Bank of India to hold funds in transit — not into a CliniqQ bank account. We then instruct it to divide that single payment, and it settles the doctor's fee to the clinic's own account on its normal settlement cycle. So the clinic is paid shortly after you are, not at the same instant.

Where a clinic has not completed payout verification, only the platform fee is collected through CliniqQ and the doctor's fee is payable to the clinic directly. The booking screen states which applies before you pay.

The platform fee is not refundable. It pays for a service that is completed the instant your token is generated, so it is not returned if you later cancel, do not attend, arrive late, or choose not to go ahead with the consultation.

The doctor's consultation fee, where it was collected through CliniqQ, IS refunded if you cancel before the consultation begins. It is returned to your original payment method automatically when the booking is cancelled or marked as a no-show. So if you cancel a ₹600 video booking made up of a ₹500 consultation fee and the ₹100 platform fee, ₹500 is refunded and ₹100 is not.

Once a consultation has begun — the doctor has started the visit — the consultation fee is not refunded, because the service has been provided. This applies even if the booking is later marked cancelled or no-show in error.

The only full-refund exception: if the platform is unable to place your booking after charging you — for example a genuine technical failure, or the slot no longer exists — the entire amount you paid, including the platform fee, is refunded to your original payment method.

Refunds are issued to the original payment method. Depending on your bank, a UPI or card refund typically reaches you within 5–7 working days of being processed.

If your doctor or clinic is running late, reschedules, or is unavailable on the day, your booking is honoured by the clinic through a new slot or an alternative arrangement — see the next section. The already-paid platform fee is not separately refunded by CliniqQ in that case, because CliniqQ's booking service was delivered; anything about the consultation itself — including any refund of the doctor's fee where the clinic collected it directly — is handled by the clinic.

Each clinic or solo doctor controls their own schedule and decides which slots to open on CliniqQ. When a clinic opens a slot and accepts your booking, the clinic — not CliniqQ — is responsible for the doctor's availability, punctuality, and for honouring or rescheduling that appointment. If a doctor is unavailable, delayed, or the visit is cancelled, your remedy (a fresh token, a later slot, another doctor at the clinic, or any refund of the clinic's own consultation charges) is provided by the clinic directly. CliniqQ only facilitates the booking and is not liable for a clinic's or doctor's availability or conduct.

Where a clinic offers video consultations, they are provided by the doctor under India's Telemedicine Practice Guidelines, 2020. A doctor may decline a video consultation and ask you to attend in person where clinically appropriate. You are responsible for a suitable device, network, and a private setting. CliniqQ does not guarantee uninterrupted connectivity and is not liable for call quality issues.

Any prescription is issued at the treating doctor's discretion and clinical judgement. CliniqQ only displays and stores what the doctor records; it does not create, alter, verify, or dispense medication. Always follow the dosage and directions given by your doctor or pharmacist.

Staff accounts (doctor, reception, admin) are for the registered clinic's authorised users only. Keep your login credentials confidential and do not share them. You are responsible for activity under your account. Clinic admins are responsible for the accuracy of their clinic profile, doctors, schedules, and for the lawful handling of patient data they access through the platform.

Do not misuse the service: no fake or abusive bookings, no attempts to access data of clinics or patients you are not authorised for, no scraping, reverse engineering, overloading, or interfering with the platform, and no uploading of unlawful, harmful, or infringing content. We may suspend access that breaches these terms.

Reviews you submit must be genuine, based on your own experience, and free of abusive, defamatory, or personal-health-revealing content about others. You grant CliniqQ and the clinic the right to display your review. We may remove reviews that violate these terms.

Your information is handled as described in our Privacy Notice, which is aligned with India's Digital Personal Data Protection Act, 2023. By using CliniqQ you consent to that processing.

The CliniqQ platform, including its software, design, and branding, belongs to CliniqQ and its licensors. Your clinic's content and a patient's own records remain theirs. Nothing here transfers ownership of the platform to you.

We aim to keep CliniqQ available but provide it “as is” without guarantees of uninterrupted or error-free operation. We may update, suspend, or discontinue features, or perform maintenance, with reasonable notice where practical.

To the maximum extent permitted by law, CliniqQ is not liable for any medical outcome, or for indirect, incidental, or consequential loss arising from use of the platform. CliniqQ's technology is a tool to assist clinics and patients; clinical decisions and their consequences rest with the treating clinic and doctor. In any event, CliniqQ's total liability to a patient for anything connected with a booking is limited to the booking fee actually paid for that booking.

You agree to indemnify CliniqQ against claims arising from your misuse of the platform or your breach of these terms or of applicable law. Clinics and doctors are responsible for their own availability and the care they provide, and agree to indemnify CliniqQ against patient claims arising from a doctor's unavailability, delay, cancellation, or the conduct or outcome of a consultation.

We may update these terms from time to time. Continued use after an update means you accept the revised terms. The “last updated” date above shows the current version.

These terms are governed by the laws of India, and the courts of the clinic's jurisdiction shall have exclusive jurisdiction over any dispute.

For a grievance about a booking or the platform, contact CliniqQ's Grievance Officer at grievance@cliniqq.com; we aim to acknowledge within 48 hours and resolve within the timelines required by law. For anything about a specific visit, prescription, doctor availability, or consultation, contact the clinic's reception directly — those matters are handled by the clinic.